| Shipping
Orders will be delivered to the customers via DPD courier network. Delivery time and price depends on shipping zones:
Zone 1 - Latvia and Lithuania. Delivery time 2-3 working days. Price is €10
Zone 2 - Finland and Sweden. Delivery time 3-4 working days. Price is €16
Zone 3 - Other EU countries. Delivery time 4-5 working days. Price is €27
Detailed online tracking information is available at request.
Our warehouse address is Pärnu mnt 139d, Tallinn, Estonia 11312. You may always collect your order straight from our warehouse on working days 11.00 - 15.00.
Exchanges
We accept returns on new and unused products for exchange within 14 days of purchase. All postage must be paid prior to shipping returns to ET-Bike. No C.O.D will be accepted.
Returns
Items returned for refund in new and unused condition in their original packaging will be given a full credit for the purchase price of the item used to purchase it. Items may be returned within 14 days of original purchase. We can not accept any returns on used merchandise.
Wrong product received
If we are at fault we will pay for the return shipment of the product and send you a new product with the same method which the order was originally placed. We will take care of the mistake in a timely manner, and work with you to fix the error.
Defective products
Warranties are issued by the individual manufacturers of each product. Warranties usually cover defects in materials and workmanship. Damage from any type of abuse or neglect is not covered. The manufacturer may choose to either repair or replace a product they feel is covered under the warranty. Some manufacturers require the warranty item to be sent directly to them others prefer us to handle it. If you feel you have a defective product you may contact the manufacturer for a return authorization directly or you can contact us. It is usually faster to contact the manufacturer directly. Most manufacturers will not accept shipment without a return authorization. We can supply you with the manufacturer contact numbers for all of the products we sell. Shipping and labor are not covered by most warranties. To obtain a Return Authorization for defective products being shipped to us email us or call +3725139792 during business hours. We must be contacted before we will accept any warranty items.
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